Redhippo Virtual Academy is a trading style of The RH Virtual Academy.
RH Virtual Academy offers services via this website or its associated websites and such educational programs, services and delivery mechanisms will be collectively referred to as the Redhippo Virtual Academy.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and family name, a home or other physical address, an email address or other contact information, whether at work or at home. In general, you can visit Redhippo Virtual Academy webpages without telling us who you are or revealing any personal information about yourself.
To protect your privacy, we have adopted the following principles:
It also explains our policy with respect to system Passwords and our policy to ensure child security on our website
Protecting you and your family’s privacy online is an evolving area, and Redhippo Virtual Academy websites are constantly evolving to meet these demands
1. What information will Redhippo Virtual Academy collect about me?
To enable us to operate our services for you and your family, we need to hold both personal and educational data. We seek to ensure that we only hold the data that is necessary for the provision of our services and to be able to communicate with you in the way(s) that you have agreed to.
You may choose whether or not to provide personal information to Redhippo Virtual Academy. If you choose not to provide the personal information we request, you can still visit most of Redhippo Virtual Academy websites, but you may be unable to access certain options, offers and services that involve our interaction with you.
Any data we hold will have been provided to us by parents, who will have either
When you fill in an online or paper enquiry form, or sign up to buy a programme or participate in or receive a service from Redhippo Virtual Academy or from any other part of the websites, such as newsletters or competitions for example, we may ask for personal information about you. This may consist of information such as your name, e-mail address, postal address, telephone or mobile phone number and such additional information about your family as is needed for the provision of that programme. Different services and web pages may need different personal information.
By entering your details in the fields requested, you enable Redhippo Virtual Academy to provide you with the services you select.
1. How will Redhippo Virtual Academy use the information it collects about me?
Redhippo Virtual Academy will only use personal information for 3 purposes:
To the extent that you do provide us with personal information, Redhippo Virtual Academy wishes to maintain accurate personal information. Where we collect personal information from you on the web, our goal is to provide a means of contacting Redhippo Virtual Academy should you need to update or correct that information.
If you ask us to stop communicating with you at any phone number or email address you have previously given us, we will. Please just call to tell us on +233 0302 269 704 anytime Monday to Friday from 9.00 am to 5.30 pm. or email a request to [email protected] at any time.
In such events, we may advise you of certain services that we will no longer be able to provide without using that contact information, e.g. where an email or phone number is essential to that provision, such as the sending of test results or alerts about actions required, in order that you can provide an alternative contact point, or, if you wish, we will cease to use that contact information anyway.
If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your personal information to [email protected] and we will make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.
3. How will Redhippo Virtual Academy keep my data secure?
Wherever your personal information may be held within Redhippo Virtual Academy or on its behalf, we will take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure.
All personal information is held in a secure environment. Our systems are all hosted in the UK or the US, by some of the largest professional hosting companies in the world and have the latest security protection available.
All databases conform to the highest Ghana and UK Data Protection Standards and the latest Ghana/UK data protection legislation and we are registered with the Information Commissioner’s Office to hold and process personal data.
Access to data within Redhippo Virtual Academy is strictly controlled and managed, using passwords and access level management software, to ensure that our staff members only see the data they need to see to do their jobs and meet our customer’s needs and requests.
4. Cookies and other tracking technologies
Some of our webpages utilise ‘cookies’ and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Please note if you choose to erase or block your cookies, you will be required to re-enter your original user ID and password to gain access to certain parts of the website.
This information is not used to develop a personal profile of you and the log files are regularly purged.
We never sell on, share, give away or otherwise pass personal data to any other organisation outside the Redhippo Virtual Academy and specific contracted third-parties who provide services available on the Redhippo Virtual Academy behalf.
The only exception to this would be where disclosure is permitted by law and required by a designated authority, which is duly authorised to require us to do that under specific circumstances, for example to government authorities and law enforcement agencies
Where we provide personal data to third-party service providers to help us deliver programs, products, information or services, we only provide it under the same confidentiality terms applied within Exemplar Education and solely and exclusively for the limited purpose of providing the specific services for which they have been contracted, not for any other use or purpose.
Service providers are an important means by which Redhippo Virtual Academy maintains its websites and communications capabilities. Redhippo Virtual Academy will take reasonable steps to ensure that these third-party service providers are obligated to protect personal information on Redhippo Virtual Academy behalf.
If you post or send offensive, inappropriate or objectionable content anywhere on or to www.redhippo.academy (or elsewhere on a website created by us), or otherwise engage in any disruptive behaviour on these specified websites (or elsewhere on a website created by us), Redhippo Virtual Academy may use your personal information to stop such behaviour.
Where Redhippo Virtual Academy reasonably believes that you are or may be in breach of any of the laws of Ghana (e.g. because content you have posted may be defamatory), Redhippo Virtual Academy may use your personal information to inform relevant third parties such as your e-mail/Internet provider or law enforcement agencies about the content and your behaviour.
We will never normally request personal information from a person under 16, unless asked to do so by their parent, designated carer or other designated responsible adult.
If you are aged 16 or under, please make sure that your parent or carer reads this information and get your parent/carer’s permission beforehand whenever you provide personal information to Redhippo Virtual Academy.
Users under 16 years old without this consent must not provide us with personal (or related) information.
Redhippo Virtual Academy supplies all students and parents with a unique username and password for their accounts.
At Redhippo Virtual Academy we take your children’s security very seriously and we have 8 simple but powerful principles to ensure this:
The Redhippo Virtual Academy Contribution Terms